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Privacy Policy

Chiltern Security

Last updated: [01/10/2025]

1. Introduction

Chiltern Security is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us about our services.

We only collect information that is necessary, and we never sell your data.

2. Who We Are

Chiltern Security
Beaconsfield, Buckinghamshire, United Kingdom

For the purposes of UK data protection law, Chiltern Security is the data controller of your personal information.

If you have any questions about this policy, you can contact us via the details on our website.

3. What Information We Collect

We may collect and process the following information:

  • Name
  • Email address
  • Phone number
  • Address or location details (if relevant to a quotation or site visit)
  • Information you submit through our contact or quote forms
  • Technical data such as IP address, browser type, and device information

We do not knowingly collect data from children.

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and quotation requests
  • Arrange surveys, installations, or maintenance visits
  • Communicate with you about our services
  • Improve our website and services
  • Meet legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following bases:

  • Consent – where you have contacted us directly
  • Contract – where data is required to provide a service
  • Legitimate interests – to operate and improve our business
  • Legal obligation – where required by law

6. How We Store and Protect Your Data

Your information is stored securely and protected against unauthorised access, loss, or misuse.

We take appropriate technical and organisational measures to safeguard your data.

We only keep your data for as long as necessary for the purpose it was collected.

7. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only when necessary with:

  • Trusted service providers (such as form, email, or hosting services)
  • Professional advisers (e.g. accountants or insurers)
  • Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing
  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

9. Cookies

Our website uses cookies to improve functionality and user experience.

Full details are provided in our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.